Webinar recording | What is quality management? - Case Häggblom

How is quality managed? The idea and theory of quality management has its origins in industry, but today quality management is becoming more and more part of business. Improving the quality of operations requires continuous planning, determination, evaluation and improvement. But how does it happen in practice?

This webinar will give you the tools to manage quality in your own working environment. We will be introduced to the topic and panel discussion by our safety and quality expert Reetta Olkinuora, who has worked as Häggblom outsourced quality manager at Häggblom. The panel discussion will focus on quality management at different levels of the company, with concrete examples from Häggblom's Managing Director Jukka Lämpsä and Service Manager Matti Kankaan with Jukka Jukka and Matti Häggström.

• What is quality management
• How quality is built
• How the quality system works
• What continuous quality improvement requires
• What quality means in business
• What the strategy planning process requires
• What are the biggest challenges in changing processes